How do I place an order?
We accept orders via our online order form, fax, and over the counter in our store; we do not accept phone orders. We require your name, address, contact number, what you require to order, and payment option to proceed with any orders we receive. Please make sure you provide correct email addresses and phone numbers that we can contact you on between 9-5, so we can process your order as quickly as possible.
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I want to pay by credit card but I cannot see any way of entering my details, what can I do?
We do not accept credit card for orders done through our website, fax, or phone. We only accept Visa, MasterCard, and Bankcard in store and where the signature holder is present. Currently there is 3% extra for the use of Credit Cards in-store.
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Do I need to know anything before I use EFTPOS.
There are only 2 things you need to do.
- Make sure of your daily usage limit (Usually between $500 and $1000 depending on your bank). You may need to talk to your bank about changing this.
- Make sure you are the authorized card user and have the correct PIN handy.
Back to TopOnce you have placed an order using the order, you will receive a quote, either over the phone, or via email, which will outline the total amount payable for the goods ordered, and our bank payment details. Once you have the quote, you can deposit the full amount into our bank account, using the provided quote number as a reference.
Once you have compleated the deposit, hold onto your receipt, and fax or email us a copy with your details and the quote number. Without this information we may not be able to match your payment to your order, and No orders will be processed, untill full payment is received.
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How does Cash on Delivery order work?
All COD orders are sent though Australia Post and you pick up and pay for it at your local post office. You will get a slip in your regular mail stating that there is a parcel for pick up at the post office and how much the total is.
All freight costs and insurance charges, are payable buy you (the purchaser), and ALL goods MUST be insured.
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I cannot see any Laptops for sale on your website. Do you sell laptops?
Yes, we sell Laptop computers from Leader Systems, MSI, LG, and ASUS. If you require further information please feel free contact us. We also have access to other brands and models upon request.
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What warranty do you offer on your products?
All items we sell have a 12 month warranty, with the following exceptions:-
Fans - One month
Speakers - Three months
Monitors - Monitors carry manufacturer warranty. After 7 days please refer all service to the manufacturer repair center.
Printers - One year, return to manufacturer repair center.
Some brands carry their own customer warranty support and there is no need to return faulty goods to us at all. Please refer to the manufacturer's product warranty card supplied with your goods for detailed information, on how to obtain warranty repairs.
We also offer extended warranty plans, up to 3 years, available for ALL new systems.
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Can I provide my own parts? and Get SMC Computers to assemble them for me.
For a fee of $80 we can assemble your parts for you, or your can supply some of your own parts and purchase extra components from us to compleate your system.
We can either use all components from us or a mixture of new and used components either supplied by us or from another supplier.
I know exactly what I want, how do I find out the total amount?
If you require a system quote, You can either call us, or send us an email or fax with a list of your required parts.
Add $80 for assembly of components, plus $80 for software installation if needed.
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My LCD Panel has a "dead pixel". Is this covered by warranty?
Each panel manufacturer has a different policy on dead pixel warranty. Contact the manufacturer directly and they can give you details on the warranty. Warranties vary depending on the size and manufacturer of the panel.
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